◆ FAQ
The questions we get most.
Sized, fitted, billed, delivered. If yours isn't in here, call the shop and we'll answer it.
Visiting
4 answersWhere are you?
519 Port Richmond Avenue in Staten Island, NY 10302. The yellow road-sign logo is hard to miss.
What are your hours?
Eleven to eight, seven days a week. We don't close for lunch and we don't close early on a slow day.
Is there parking?
Yes — there's a parking lot right by the building. It's not ours, but it's usually open and parking is never an issue.
Do you take credit cards?
Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay, and cash.
What we stock
3 answersDo you have my size?
Probably. Boots run from size 7 to 15 in most lines — wide widths are hit or miss, so call first if you need them. Workwear runs 28 to 46 in waists and S to 3XL in tops. If we don't have your size on the shelf, we can usually order it in two to three days.
What brands do you carry?
Carhartt, Timberland Pro, Red Wing, Thorogood, Dickies, Wolverine, CAT, Rockrooster, DeWalt, Rothco — plus a lot more on the floor than we list on the site. The big ones are on the Brands page; if you're after something specific, call and ask.
Can I try the boots on?
Yes — come in and try things on. We'll help you get the size right.
Custom printing
4 answersHow long does a custom-print job take?
Two days to a week, depending on the design. The press is in the back of the shop, so nothing gets shipped out and waited on.
Is there a minimum order for custom printing?
No piece minimum. Small jobs are welcome; they just cost more per piece. Tees run $25 each for 1–11 pieces (with a $75 minimum order), $18 for 12–39, $15 for 40–99 and $13 for 100–249, logo on one side. The full price list is on the custom printing page.
What file formats do you need for the artwork?
Vector files (AI, EPS, PDF) work best, especially for line art and logos. High-resolution PNG or JPG (300 DPI minimum) works for photo-style artwork. If you only have a napkin sketch, bring it in and we'll work with you.
Can I bring my own garments to print on?
In most cases, yes. We do recommend buying the garments through us when possible because it gives us control over the print result. If you bring your own, we can't guarantee the print holds the same way.
Fleet & crews
3 answersHow do I open a fleet account?
Walk in or call 917-397-8381 and ask for Kwasi. Volume pricing on orders of 5+ of any item, and a standing list of gear we always keep on the shelf for your crew.
Do you deliver to job sites?
On big orders, yes. No set schedule — call and we'll arrange it. Staten Island and beyond, case by case.
What's the minimum for fleet pricing?
Five of any single item. Volume pricing kicks in at five and ramps up at ten and twenty-five.
Returns & fit
3 answersWhat's your return policy?
Case by case — bring it in and we'll make it right. We're not a chain store; we'd rather sort you out than win an argument about a receipt.
Do you do boot fitting?
Yes — come in and we'll help you find the right boot: safety toe vs. soft toe, leather vs. composite, what your day actually looks like. No pressure to buy.
What if a boot doesn't last?
Bring it in. If it's a manufacturing defect, we work with the brand to get you a replacement. Red Wing and Thorogood will also resole boots — that's a separate service we can route for you.
◆ Come by the shop
Didn't see your question? Pick up the phone.
519 Port Richmond Ave, Staten Island, NY 10302 · Mon to Sun · 11 AM to 8 PM
Open today, until 8 PM